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Provides dedicated subject matter expert knowledge within product area. Must be familiar with SAP HR Personnel Administration and Organization Management functionality and related configuration. Any knowledge of SAP MRS is a plus. Responsible for configuration, functional testing, issue analysis and defect resolution. Prior production support experience a plus.

Role Specific Responsibilities

  • Perform system/application configuration changes as assigned
  • Provide expertise in SAP HR as its relates to usage in MRS integration
  • Become expert in MRS solution functionality and how used in STAFFIT
  • Provide functional support to production users and future customers
  • Support testing and cutover activities which include data setup, testing, validation and issue resolution
  • Execute LSMW for data loads
  • Ability to work independently
  • Write functional specifications and work with developers to provide solutions
  • Provide 3rd level global enduser support

People Responsibilities

  • Establish relationship with member firms and internal groups

Knowledge Sharing / Documentation

  • Responsible for communication and documentation related to assigned tasks
  • Share knowledge across team
  • Assist with support process definitions

Education (degree):

Bachelor's Degree

Other (Explain):

College degree, or specialized training or equivalent work experience

Years of Experience:

3-5+ Years

Technical Skills

  • Senior level expertise in SAP solutions
  • Experience in end to end system implementation
  • Subject matter expertise in handling producton support issues
  • Demonstrates good knowledge of client business and their processes
  • Leverages knowledge to understand the current business state of client and recognize gaps caused by change initiatives
  • Proofs-of-concept to support architectural approaches
  • Demonstrates ability to work with clients and internal team to define specific functionalities
  • Ability to leverage proven techniques to elicit and analyze client needs; ability to provide key input into solutions that meet and often exceed client needs
  • Executes design activities leveraging knowledge of SAP; Ensures design is consistent with client requirements; Ensures adherence to design standards; Performs technology proofs-of-concept to support design approaches

Other Qualifications

  • Advanced negotiation and facilitation skills
  • Ability to define operational user and functional requirements within a structured system development lifecycle methodology
  • Strong analytical and writing skills
  • Domain experience a plus
  • SAP Certification desired but not mandatory


Associated topics:
business analyst, consultant, hris, information technology, kronos, peoplesoft, sap, sap hanna, system administrator, system analyst

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